HAVE A QUESTION?
Common FAQ
If you're unable to find an answer, feel free to contact us and we'll respond as soon as we're able!
What payment methods do you accept?
We accept all major credit and debit card payments through Shopify's secure payment system.
What is your turnaround time?
For customized orders: 4-6 weeks for production & shipping
For non-customized or ready-to-ship orders: ships within 3-5 business days
Do you offer rush orders?
Rush orders are available on a limited basis and are subject to approval prior to purchase. Rush service shortens our standard production timeline and requires prioritization of your order.
- 3–5 business day turnaround: + $30 per item
- 1–2 business day turnaround: + $50 per item
Rush fees are non-refundable and do not include expedited shipping unless selected at checkout. Availability may vary based on order size and current production volume.
Do you accept cancellations, returns, or exchanges?
Cancellations : yes, we accept cancellations within 24 hours of placing your order. After that period, we can not accept cancellations as the production process may have begun. Please email support@thepreshshop.com to cancel your order.
Returns & Exchanges : For customized orders, we do not accept returns or exchanges. However, if there is a substantial defect, we will issue a full refund or replacement for the item(s) defected. Please contact support@thepreshshop.com within 7 days of delivery and we’ll be happy to help. For non-customized orders, returns & exchanges are accepted within 14 days of delivery, subject to stock availability. For these requests, please email support@thepreshshop.com.
Can I edit or change my order after placing it?
No. Once orders are placed, we are unable to modify them. You may cancel your order within 24 hours of placing it and place a new order, subject to availability. For additional help, email support@thepreshshop.com. Please allow 24-48 hours for response time.
What do I do if i put the wrong shipping address in?
If you have entered your shipping address incorrectly, please email support@thepreshshop.com immediately so that we can get it changed. We will do everything we can to get your address updated. If the order has shipped already, we are unable to reroute it.
Do you run sales and / or offer discount codes?
Yes. We will occasionally have sales and promotions where discount codes may apply. Be sure to subscribe to our mailing list, follow us on our social channels to stay up to date on current promotions.
Can I request a custom design or personalization?
Of course! Many of our pieces can be personalized with names, initials, dates, or select custom details. If you have something special in mind that you don’t see here, please fill out our custom embroidery form on our shop page. We aim to respond within 24–48 business hours.
How can I contact you?
You can reach us through our contact form or email us at support@thepreshshop.com. We aim to respond within 24–48 business hours.
How do you ship orders?
All orders are carefully packaged and shipped via USPS. Once your order ships, you’ll receive a tracking number via email.
Are your baby items safe for newborns?
Yes! Our baby items are designed with little ones in mind and are intended for gentle, everyday use. As with all baby products, adult supervision is recommended.
Will I ever find my purchases pictured on the website or social channels?
Yes. By purchasing with PRESH, you agree that we may use images from your purchased items for promotional purchases on our website, social channels, email & text campaigns and any other related marketing materials. If you do not wish to have your order featured, please email support@thepreshshop.com at the time of purchase.
How should I care for my embroidered item?
We recommend washing embroidered items inside out on a gentle cycle with cold water and laying flat or hanging to dry to preserve the stitching.
What items do you offer embroidery on?
We currently embroider a curated selection of apparel, baby keepsakes, and giftable goods. Each piece is chosen to complement our signature style and ensure the highest quality finish. If embroidery is not available on a specific item, this will be clearly noted in the product description.
Do you offer bulk or group orders?
Select group or sorority orders may be considered on a limited basis. Please email support@thepreshshop.com to discuss availability and timelines.